Sea logistics isc operational care manager

Description

Are you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel. Your Role You will be leading, directing and optimizing your International Supply Chain (ISC) customer care team to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction + service delivery in line with global ISC standards Your Responsibilities To focus on customer engagement, satisfaction, retention + growth through high levels of service quality�and close collaboration with operational + commercial key stakeholders, along with sea logistics + regional�management to optimize the customer experience. To own, monitor + drive all ISC development activities. To ensure best-in-class customer onboarding. To focus on continuous improvement of processes + controls, ensuring complete + correct customer�contact data, ensuring high level of data quality + timeliness including customer reporting. To actively manage interfaces + the exchange of information, knowledge + data with your team + other�stakeholders involved to ensure effective, efficient purchase order + shipment management. To ensure delivery against all financial targets + strategic objectives for ISC. Your Skills and Experiences min 3 years experience in related field Willing to travel Ability to converse fluently in Bahasa Indonesia and English Excellent interpersonal and negotiation skill attention to detail, strong analytical and problem-solving, strong supervisory leadership, ability to adapt to the needs of the organization, able to work in teams effectively. Commercial acumen�Excellent presentation skill